Governance and decision making
Our corporate plan, The Onward Difference, sets the direction for our organisation. It explains what we want to achieve, how we will improve services, and how we will invest in homes and communities.
Our Board and Executive Team use this plan to guide how decisions are made and to make sure our work stays focused on the things that matter most to customers. Customer feedback, involvement and consultation also play an important role in shaping services and influencing future decisions.
We share updates on our progress through reports, research, newsletters and other publications, so you can see how decisions are made, how customer views have been considered, and what this means for your home and services.
You can find more information on the following pages of our website.
- Legal information (organisational structure)
- Our corporate plan (our priorities and objectives)
- Our Board (who’s on our Board)
- Our Executive Team (who’s on our Executive Team)
- Customer voice (how we’ll work with customers to shape services and decisions)
- How we’re governed (our governance arrangements, Board and Committee structure and declaration of interests)
- Policies (how we manage your homes and services)
- How we’re performing (customer satisfaction)
- Reports and research (annual governance reporting including performance and complaints)
- Newsletters (customer consultations, engagement activities and the impact customer feedback has on services and decision-making)