Reports and research

Reports and Research

Annual Complaints Performance & Service Improvement Report 2024/25

This report sets out how we are performing around complaints and how we are responding to feedback from customers to improve our complaints handling process.
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Annual customer report 2023/24

Our Annual Report 2023/2024 looks back over the last year to cover some of the work we have done to improve your homes, services and neighbourhoods.
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Annual Complaints Performance & Service Improvement Report 2023/24

This report sets out how we are performing around complaints and how we are responding to feedback from customers to improve our complaints handling process.
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Governing Body response to Complaints Performance & Service Improvement Report 2024/25

The Housing Ombudsman also requires us to publish our Board’s response to our Complaints Performance & Service Improvement Report 2024/25. You can view this by clicking below.
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Governing Body response to Complaints Performance & Service Improvement Report 2023/24

The Housing Ombudsman also requires us to publish our Board’s response to our Complaints Performance & Service Improvement Report 2023/24. You can view this by clicking below.
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Self-assessment of the Housing Ombudsman’s Complaint Handling Code 2024/25

Ensuring we are compliant with the Complaint Handling Code.

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Self-assessment of the Housing Ombudsman’s Complaint Handling Code 2023/24

Ensuring we are compliant with the Complaint Handling Code.

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Annual customer report 2022-23

Our Annual Report 2022-2023 looks back over the last year to cover some of the work we have done to improve your homes, services and neighbourhoods.
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Annual report & financial statements 2022

This report contains information about our financial activity and stories about the people and communities we support as an active civic partner.
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Annual complaints review 2022-23

Our complaints review provides a summary of our annual performance for 2022-23 and outlines the actions we have taken to further improve the complaints process for customers.
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Annual complaints review 2021-22

Our complaints review provides a summary of our annual performance for 2021-22 and outlines the actions we have taken to further improve the complaints process for customers.
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Annual customer report 2021-22

Our complaints review provides a summary of our annual performance for 2020-21 and outlines the actions we have taken to further improve the complaints process for customers.
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Annual complaints review 2020-21

We look back over the successes and challenges of the last twelve months and take stock of lessons learned.
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Annual customer report 2020-21

Our Annual Report 2021-2022 looks back over the last year to cover some of the work we have done to improve your homes, services and neighbourhoods.
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Annual report & financial statements 2021

This report contains information about our financial activity and stories about the people and communities we support as an active civic partner.
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