Introduction
Welcome to the website of Onward Homes (“we”, “our”, or “us”).
These Terms and Conditions govern your use of our website located at onward.co.uk. By accessing or using this website, you agree to comply with these Terms and Conditions.
If you do not agree with these terms, please do not use our website.
About us
Onward Homes is a registered housing association operating in the United Kingdom.
Registered Office: Renaissance Court, 2 Christie Way, Didsbury, Manchester M21 7QY
Telephone: 0300 555 0600
Email: customerservices@onward.co.uk
Onward Group Limited is a registered society under the Co-operative and Community Benefit Societies Act 2014 (31216R), regulated by the Regulator of Social Housing (No. L4649).
Use of this website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.
You must not:
- Attempt to gain unauthorised access to the website or servers
- Introduce viruses, malware, or harmful material
- Use the website for fraudulent purposes
- Copy or misuse website content without permission
Website content and information
We aim to ensure the information on this website is accurate and up to date. However, we do not guarantee that all content is complete, accurate, or current at all times.
The information provided on this website is for general guidance only and should not be relied upon as professional or legal advice.
Our services
Where services such as repair reporting, rent payments, contact forms, or applications are available online, submission through the website does not guarantee acceptance or completion of any request.
We may contact you separately to confirm details or provide further information.
Privacy and data protection
We are committed to protecting your privacy and handling personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read our Privacy Notice for further information on how we collect, use, and protect your data.
Cookies
Our website may use cookies to improve user experience and analyse website traffic.
Further information can be found in our Cookie Policy.
Third party links
This website may include links to external websites operated by third parties. We do not control these websites and are not responsible for their content, security, or privacy practices.
The inclusion of any link does not imply endorsement by us.
Intellectual property
All content on this website, including text, graphics, logos, images, and documents, is owned by or licensed to Onward Homes unless otherwise stated.
You may view, download, and print content for personal, non-commercial use only. You must not reproduce, distribute, or commercially exploit website content without prior written permission.
Website availability
We aim to ensure the website is available at all times. However, we do not guarantee uninterrupted access and may suspend, withdraw, or restrict availability without notice for maintenance or operational reasons.
Limitation of liability
To the fullest extent permitted by law, Onward Homes shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from:
- Use of or inability to use this website
- Reliance on website information
- Technical issues, viruses, or interruptions
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.
Accessibility
We are committed to making our website accessible to all users and aim to comply with recognised accessibility standards.
If you experience any accessibility issues, please contact us using the details provided above.
Changes to these terms
We reserve the right to amend these Terms and Conditions at any time. Updated versions will be posted on this page and will take effect immediately upon publication.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact us
If you have any questions about these Terms and Conditions, please contact:
Onward Homes
Renaissance Court, 2 Christie Way, Didsbury, Manchester M21 7QY