The Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs) to evaluate how well housing associations are performing in different areas. 

The TSMs cover both our rental and shared ownership customers. This annual survey asks customers to share how satisfied (happy) or dissatisfied (unhappy) they are in lots of areas, such as repairs, communal areas, complaints and customer involvement. This information is published by us and reported to the Regulator of Social Housing every year. 

You can find the results of all surveys to date below. 

2025/26 TSM results

Find out how we performed in 2024/25 for rental and shared ownership customers.

Results Questionnaire

2024/25 TSM results

Find out how we performed in 2024/25 for rental and shared ownership customers.

Results Questionnaire
Two men, one with a lanyard and one with a clipboard, stand in conversation outside. There are parked cars and colourful bunting behind them.

2023/24 TSM results

Find out how we performed in 2023/24 for rental and shared ownership customers.

Results Questionnaire
Photograph showing a worker wearing a navy jacket and holding a clipboard, engaging in conversation with an elderly woman dressed in white outside a residential building. The worker wears a lanyard with an ID badge, indicating a professional visit or assessment in a community or home care setting.

Helpful information

Here, you'll find helpful information from our annual reports to the ways you can get involved and share your views.