About us
Learn more about our organisation, vision and values.
If you’re a tenant, you can find all the policies that apply to you by clicking any of the links below.
Supporting independence, security and dignity of customers to thrive in their home.
Antisocial behaviour and hate crime policy
Ensuring our customers feel safe and secure in their home and neighbourhood.
Let us know how we’re doing.
Complaints policy easy read guide
Easy read complaints guide.
Sharing anonymous information for research and statistics.
What you can expect from us.
Damp, mould and condensation policy
Our approach to damp, mould and condensation.
How we will support those facing domestic abuse.
Offering the right to purchase your home.
Enabling you to maintain your tenancy.
Lettings and allocations policy
Allocating our homes through a fair process.
Helping customers to maximise their income.
Our approach to mutual exchanges.
Neighbourhood management policy
Our neighbourhood working approach.
Keeping your home up to standard.
How we approach successions.
Our approach to tackling tenancy fraud.
Our approach to issuing tenancies for rented properties.
Our approach to behaviours deemed as unacceptable.
Vulnerabilities and reasonable adjustments policy
Our approach to vulnerable customers.
Vulnerabilities and reasonable adjustments policy easy read
An easy read of our policy on how we will approach vulnerabilities.
If you’re a leaseholder or shared owner, you can find all the policies that apply to you by clicking any of the links below.
Our approach to tackling antisocial across homeownership sites.
Let us know how we’re doing.
Complaints policy easy read guide
Easy read complaints guide.
What you can expect from us.
Damp, mould and condensation policy
Our approach to damp, mould and condensation.
How we will support those facing domestic abuse.
What homeowners can expect from us.
Offering the right to purchase your home.
Enabling you to maintain your tenancy.
Neighbourhood management policy
Our neighbourhood working approach.
Keeping your home up to standard.
Our approach to behaviours deemed as unacceptable.
Vulnerabilities and reasonable adjustments policy
Our approach to vulnerable customers.
Vulnerabilities and reasonable adjustments policy easy read
An easy read of our policy on how we will approach vulnerabilities.
You may also want to take a look at the statements below.
Modern slavery and human trafficking statement
Preventing slavery and human trafficking in our business and neighbourhoods.
Health and safety policy statement
How we keep our colleagues and communities safe.
Find out more
Learn more about who we are, what we do and how we make a difference in our communities.
For tenants
Explore the services and support available for tenants.
For homeowners
Learn more about our services for leaseholders and shared owners.
Latest news
How we’re making a positive difference in our communities.