For leaseholders and shared owners

The information on this page is for leaseholders and shared owners. If you’re a tenant, please click the button here for helpful information on the services and support for you.

For tenants

My home

Rent and service charges

Manage your rent account, understand your service charges, and explore the ways to pay.

Report a repair

Everything you need to know if something needs to be fixed in a communal area.

Planned works

Helpful information about our planned works and consultations.

Permission requests

Make a request for permission to carry out home improvements, alterations and more.

Environmental services

Cleaning

Internal and external cleaning for buildings with communal areas.

Waste management

Removing and reducing fly tipping across your neighbourhood.

Grounds maintenance

Looking after the green spaces and communal gardens within our neighbourhoods.

Tree management

Keeping the trees across our neighbourhoods healthy and safe.

Environmental Tracker

Check schedules for when we’ll next be in the area and photos before and after services are carried out.

Sharing your views

Complaints, compliments and feedback

How to make a complaint, log a compliment or share feedback about our services.

Customer voice

How we’ll use your feedback to listen, learn, act and show what’s changed.

You said, we did

Explore examples of the practical, meaningful changes we’ve made that were shaped directly by you.

How we’re performing

Complaints updates

Our latest results, what we’ve learned and how we’ve worked with customers to improve.

Customer reports

The work we’ve done to improve homes, neighbourhoods and services.

Tenant Satisfaction Measures

How we’ve performed and what we’re doing to improve.

Photograph of an elderly man sitting on a striped couch using a laptop. The scene highlights a casual home environment with neutral-toned cushions and the man wearing a blue plaid shirt.

Helpful documents and information

Here, you’ll find helpful documents and information that relate to your property and lease.

Helpful documents and information

The information and advice on this website are a guide only. If there are any differences between this guide and your lease, the lease will always take precedence. It is important that you read your lease carefully, and if there is anything that you do not understand, we recommend that you take independent legal advice.