Contact us

Whether you’re an Onward customer or not, there are a wealth of different ways you can get in touch with us. If you want to ask us a quick question, why not try our Live Chat service? You can find the link to Live Chat below. Or, if your query is more complicated, find our contact number or digital contact methods on this page! Explore all of your contact options here.

My Onward

Use your Customer Account to report repairs, raise queries, pay your rent, report anti-social behaviour and do pretty much anything you may need to as a Onward Homes customer, 24-hours a day, 365 days a year.


Speak to us on Live Chat 

Have a quick question you would like a member of our team to answer? Get in touch with us via Live Chat!

Live Chat is open on weekdays only as follows:

  • Monday, Tuesday, Thursday, Friday – 9am to 5pm
  • Wednesday – 10am to 5pm

There’s also how to guides and self help options available 24/7 365 days a year via accessing our Live Chat in the bottom right hand corner – perfect for finding a home or resolving repair issues.

Message us on WhatsApp

Got a quick question to ask? Send us a message on WhatsApp from your mobile phone. WhatsApp is only monitored Monday – Friday, 9am-5pm.


Get Social 

You can also send us any quick questions you’ve got by getting touch via one of our social media platforms. These platforms are only monitored Monday – Friday, 9am-5pm.



Send us an email

If you have a general enquiry that does not require an immediate response you can get in touch via email at

In the email, please include:

  • Full name
  • Full address including postcode
  • Date of birth or contact number
  • Please contact us using the email address that we have saved on the account

We aim to respond to all emails within one working day.

Give us a call 

If you have an urgent matter that requires immediate attention, give us a call on 0300 555 0600.

Our call centre opening times are:

  • Monday, Tuesday, Thursday, Friday – 9am to 6pm
  • Wednesday – 10am to 6pm

Our emergency out of hours service is available on the same number outside of these hours if you wish to report an instance of antisocial behaviour or if you wish to raise an emergency repair.

Fill out our contact form 

You can also use our contact form if you have a media enquiry and if you’d like to send us a compliment or log a complaint. Head to our compliments and complaints page for further information on giving us feedback.


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