Report a repair
Do it online
The easiest way to report a non-urgent repair is through the My Onward self-service portal.
Once registered, you can tell us if something needs fixing in your home with just a few simple clicks – and keep track of our progress.
Alternatively, you can contact us on 0300 555 0600 to report your repair over the phone.
If your repair is an emergency, don’t report it online – please call us right away on 0300 555 0600.
There are some things that you are responsible for, such as internal decoration, simple DIY jobs and maintaining any appliances you install. For advice, call 0300 555 0600.
What you will need
- Your tenancy number
- An email address