Payment made easy
Pay by Direct Debit
The easiest way to pay your rent is by setting up a Direct Debit.
With Direct Debit your rent will be taken automatically from your bank or building society on your chosen date – so you never have to worry about forgetting to pay.
You can set up a Direct Debit by registering on the My Onward self-service portal.
You can also pay your rent online 24/7 through the My Onward self-service portal.
Create your account to access this and a range of other useful services.
Pay by phone
If you prefer, you can pay your rent over the phone by calling us on 0300 555 0600.
Press ‘1’ to use our automated telephone service (available 24/7), or stay on the line to speak to one of our advisors (between 8am and 6pm).
What you will need
- Your account number
- Your bank details
- A credit or debit card (if paying over the phone)