Onward staff member from environmental services team looking at a tree

Our Environmental Services team play a key role in ensuring that we’re making a positive difference in the communities we serve.

We’re responsible for maintaining, managing and improving the green spaces in our care.

In our neighbourhoods, we’re responsible for the following:

    • Grassed areas
    • Shrub beds and hedges
    • Hard surfaces
    • Invasive/ dangerous weeds
    • Wildflower sites
    • Trees
    • Estate wardens

We also undertake a range of duties on estates, schemes and properties to keep them looking good. These can include:

    • Investigating fly tipping
    • Communal cleaning
    • Clearing fire escapes and safety routes
    • Removing graffiti

Onward Environmental Services team also manage external contractors to deliver the following services:

    • Communal cleaning
    • Window cleaning
    • Grounds maintenance

Contractors are checked and monitored routinely on a monthly basis for quality, productivity and safety. Each contractor attends a monthly meeting with Onward contract managers to discuss performance in these areas.

Our grass cutting and grounds maintenance contractors now have dedicated web portals for Onward customers to see when works are planned.

Please follow links below for further details.

If you are unsure of which contractor covers your area please contact or 0300 555 0600 or EST.feedback@onward.co.uk for further information.

For further information about our services, please read our Environmental Services Handbook below.