Cleaning and window cleaning
We understand that a clean home is important to our customers, and we provide a variety of services for buildings with communal areas.
We seek to maintain a high standard and quality of indoor cleaning and window cleaning in your communal areas. We constantly monitor the quality of the cleaning undertaken by our in-house team through frequent inspections and audits.
Click below to find out more about the cleaning services we provide.
Indoor communal cleaning
In buildings with communal areas, we clean and remove litter and junk mail from the following areas:
- Entrances and lobbies
- All communal spaces
- Stairways and lifts
- Bin stores
In these communal areas we also clean:
- Walls, where possible without cleaning being detrimental to the paint surface
- Floors
- Woodwork, frames and hard surfaces
- Internal glass
- Exterior of light fittings to remove cobwebs, flies and debris
All our communal properties are cleaned on a fortnightly basis unless specified and agreed within the contract.
Exterior cleaning
Buildings with communal areas are externally cleaned each visit. This includes wiping down communal doors, frames and entrance panels, and external steps within 1.5m of the entrance door.
Window cleaning
We clean any accessible external communal windows on the outside of the building on a regular basis, usually every two–months or as stated within the property agreement. Please visit the Environmental Tracker to check when your next window clean is scheduled.
Tell us what you think
We are always looking to improve our services with the help of satisfaction surveys, customer feedback, inspections and learning from complaints.
How can I provide feedback on the services I receive?
If you have any feedback about your experience of our services, or suggestions for improvement, please contact us.
If you would like to give us regular feedback or work with us to improve our services, why not join our Customer Engagement Community?
How do I report a problem?
We don’t always get things right first time, so if you do have any problems, please contact us straight away and we will do our best to rectify the issue quickly.
The easiest way to report a problem is through the My Onward Portal. You can also report a problem to us by:
- Contacting us via private message on social media between 8.30am – 5pm Monday to Friday, and 10am – 5pm on Wednesdays
- Emailing customerservices@onward.co.uk
- Calling 0300 555 0600 between 8am – 7pm Monday to Friday and 10am – 7pm on Wednesdays if you don’t have access to email or the internet.
A quick and easy way to track the work carried out by Onward Environmental
Through our new Environmental Tracker, you can now search by your postcode to get the latest updates from Onward Environmental, including things like when we’ve visited, when we’ll next be in the area and photos after services are carried out.