As your landlord, we are responsible for maintaining your home. However, there are some things that you will be responsible for.

It is important you understand what these are so that you can contact us when you need to or complete more simple repairs yourself.

Our responsibilities

As a basic guide we’re responsible for the repairs to the structure and exterior of your home.

This includes things like:

  • Roofs, walls, chimneys and chimney stacks (not sweeping)
  • Doors, window frames and catches, glazing and windowsills
  • Gutters, external pipes and drains
  • Painting and decorating
  • Pathway steps and other means of access

We’re also responsible for some repairs inside your home, such as:

  • Internal walls, floors, ceilings, doors, door frames and skirting boards
  • Baths, wash basins, toilets, sinks and kitchen units (but not toilet seats, tap washers, plugs and chains)
  • Electrical wiring, sockets and switches
  • Gas pipes, water pipes
  • Fitted heaters and fires, fireplaces and central heating installations
  • Communal areas and their electrical supplies

Your responsibilities

We expect you to keep your home in a safe and clean condition, and to make sure that gardens are kept neat and tidy.

You’re responsible for fixing any damage that has not been caused by fair wear and tear.

Examples of repairs that you are responsible for include:

  • Replacing fuses, light bulbs and fluorescent tubes
  • Replacing toilet seats, tap washers, chains and plugs
  • Decorating the inside of your home
  • Replacing television aerials
  • Fixing appliances installed by you
  • Fixing damage caused by a visitor or a member of your household
  • Replacing keys or locks

Other common enquiries


If you wish to make any alterations to your home, you must get permission from us first. Contact us on 0300 555 0600.

Pests and infestations

If you have any issues with pests or infestations, please contact your local council in the first instance.