The Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs) to evaluate how well housing associations are performing in different areas. 

The TSMs cover both our rental and shared ownership customers. This annual survey asks customers to share how satisfied (happy) or dissatisfied (unhappy) they are in lots of areas, such as repairs, communal areas, complaints and customer involvement. This information is published by us and reported to the Regulator of Social Housing every year. 

You can find the results of all surveys to date below. 

2025/26 TSM results

Find out how we performed in 2024/25 for rental and shared ownership customers.

Results Questionnaire
An Onward staff member in a navy uniform stands with a smiling resident on her doorstep.

2024/25 TSM results

Find out how we performed in 2024/25 for rental and shared ownership customers.

Results Questionnaire
An Onward staff member wearing a branded hoodie talks with a man holding a clipboard outdoors.

2023/24 TSM results

Find out how we performed in 2023/24 for rental and shared ownership customers.

Results Questionnaire
An Onward housing officer holding a tablet talks with a smiling tenant outside residential homes.

Helpful information

Here, you'll find helpful information from our annual reports to the ways you can get involved and share your views.