Supporting independence, security and dignity of customers’ to thrive in their home.
Anti-social behaviour (ASB) policy
Ensuring our customers’ feel safe and secure in their home and neighbourhood.
Complaints resolution policy
Let us know how we’re doing.
Complaints policy plain guide
Easy read complaints guide.
Remedies and Financial Redress Guidance
How we aim to put things right.
Self-Assessment of the Housing Ombudsman’s Complaint Handling Code
Ensuring we are compliant with the Complaint Handling Code.
Core data sharing policy
Sharing anonymous information for research and statistics.
Customer Engagement policy
Ensuring that all customers voices are heard and acknowledged.
What you can expect from us.
Electrical safety policy
Ensuring that the core electrics in your home are safe.
Equality and diversity statement
Helping to make our service accessible to everyone.
Gas and carbon monoxide policy
Keeping your gas supply safe.
Income Management Policy
Enabling you to maintain your tenancy.
Lettings and allocations policy
Allocating our homes through a fair process.
Modern slavery statement
Preventing slavery and human trafficking in our business and neighbourhoods.
Rental exchange policy
Helping to build a credit history to access mainstream credit.
Responsive repairs policy
Keeping your home up to standard.
Right to buy right to acquire policy
Offering the right to purchase your home.
The Onward Home standard
Setting out our standard for homes.