Supporting independence, security and dignity of customers’ to thrive in their home.
Anti-social behaviour (ASB) policy
Ensuring our customers’ feel safe and secure in their home and neighbourhood.
Compliments, comments & complaints policy
Let us know how we’re doing.
Self-Assessment of the Housing Ombudsman’s Complaint Handling Code
Ensuring we are compliant with the Complaint Handling Code.
Core data sharing policy
Sharing anonymous information for research and statistics.
Customer Engagement policy
Ensuring that all customers voices are heard and acknowledged.
Data protection policy
Keeping your personal information safe.
Electrical safety policy
Ensuring that the core electrics in your home are safe.
Equality and diversity policy
Helping to make our service accessible to everyone.
Gas and carbon monoxide policy
Keeping your gas supply safe.
Lettings and allocations policy
Allocating our homes through a fair process.
Modern slavery statement
Preventing slavery and human trafficking in our business and neighbourhoods.
Rental exchange policy
Helping to build a credit history to access mainstream credit.
Responsive repairs policy
Keeping your home up to standard.
Right to buy right to acquire policy
Offering the right to purchase your home.
The Onward Home standard
Setting out our standard for homes.