Adaptations policy

Supporting independence, security and dignity of customers’ to thrive in their home.

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Anti-social behaviour (ASB) policy

Ensuring our customers’ feel safe and secure in their home and neighbourhood.

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Complaints resolution policy

Let us know how we’re doing.

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Complaints policy plain guide

Easy read complaints guide.

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Core data sharing policy

Sharing anonymous information for research and statistics.

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Customer Charter

What you can expect from us.

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Customer Engagement policy

Ensuring that all customers voices are heard and acknowledged.

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Electrical safety policy

Ensuring that the core electrics in your home are safe.

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Equality and diversity statement

Helping to make our service accessible to everyone.

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Gas and carbon monoxide policy

Keeping your gas supply safe.

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Income Management Policy

Enabling you to maintain your tenancy.

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Lettings and allocations policy

Allocating our homes through a fair process.

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Modern slavery statement

Preventing slavery and human trafficking in our business and neighbourhoods.

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Rental exchange policy

Helping to build a credit history to access mainstream credit.

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Remedies and Financial Redress Guidance

How we aim to put things right.

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Responsive repairs policy

Keeping your home up to standard.

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Right to buy right to acquire policy

Offering the right to purchase your home.

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Self-Assessment of the Housing Ombudsman’s Complaint Handling Code

Ensuring we are compliant with the Complaint Handling Code.

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The Onward Home standard

Setting out our standard for homes.

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