Policies

Adaptations policy

Supporting independence, security and dignity of customers’ to thrive in their home.

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Anti-social behaviour (ASB) policy

Ensuring our customers’ feel safe and secure in their home and neighbourhood.

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Compliments, comments & complaints policy

Let us know how we’re doing.

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Core data sharing policy

Sharing anonymous information for research and statistics.

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Data protection policy

Keeping your personal information safe.

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Electrical safety policy

Ensuring that the core electrics in your home are safe.

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Equality and diversity policy

Helping to make our service accessible to everyone.

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Gas and carbon monoxide policy

Keeping your gas supply safe.

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Lettings and allocations policy

Allocating our homes through a fair process.

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Modern slavery statement

Preventing slavery and human trafficking in our business and neighbourhoods.

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Rental exchange policy

Helping to build a credit history to access mainstream credit.

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Responsive repairs policy

Keeping your home up to standard.

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Right to buy right to acquire policy

Offering the right to purchase your home.

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The Onward Home standard

Setting out our standard for homes.

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