Performance and compliance
We want you to be able to see how we’re performing, meeting important standards, and what we’re doing to improve services.
The pages and reports below share information about customer satisfaction, complaints, repairs, housing management, regulatory compliance and the support available to help you stay safe and well in your home. They also show how we listen to feedback, learn from what you tell us, and take action to keep improving.
- Tenant Satisfaction Survey Results (how we performed in line with the Tenant Satisfaction Measures)
- Customer Annual Report (customer satisfaction, service performance and the improvements we’re making across our services)
- Annual Complaints Performance and Service Improvement Report (how we’re performing around complaints and the ways we’re improving services, our Governing Body’s response and self-assessment in line with the Housing Ombudsman’s Complaint Handling Code)
- About us (regulatory judgements and assessments)
- Annual report and accounts (regulatory requirements and returns)
- For tenants and Policies (tenancy management and tenancy sustainment)
- News (media releases)