Lists and registers
We keep a range of lists and registers to help manage homes safely, meet legal and regulatory requirements, and make sure our services are well run. The pages and documents below will help you understand how we manage homes, meet regulatory requirements and ensure high standards of safety and governance.
- Homes to rent (how to apply for housing, join a housing register and access your local Choice Based Lettings scheme)
- How we’re governed (our governance arrangements, Board and Committee structure and declaration of interests)
- Home safety (guidance on fire, gas, lift and water safety)
- Repairs (our repairs and damp, mould and condensation services)
- News and Newsletters (investment activities, service improvements, safety initiatives and performance updates)
- Tenant Satisfaction Survey Results (how we performed in line with the Tenant Satisfaction Measures)
- Customer Annual Report (customer satisfaction, service performance and the improvements we’re making across our services)
- Annual Complaints Performance and Service Improvement Report (how we’re performing around complaints and the ways we’re improving services, our Governing Body’s response and self-assessment in line with the Housing Ombudsman’s Complaint Handling Code)
- Annual report and accounts (financial performance, spending, borrowing, value for money and long-term financial planning, development programme, investment activity, funding arrangements, treasury information and financial documentation)
- Environmental, Social and Governance Report (energy efficiency, carbon reduction initiatives, progress towards net-zero ambitions and wider environmental performance)