• The information on this page is for tenants. If you’re a leaseholder or shared owner, please click on the button here for helpful information on services for you.
For leaseholders and shared owners

My home

Rent and service charges

Manage your rent account, understand your service charges, and explore the ways to pay.

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Report a repair

Everything you need to know if something needs to be fixed in your home.

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Report damp and mould

How to spot the signs of damp and mould, and how to report any issues to us.

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Report pests

How to report pests in your home and what we'll do to treat them.

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Home safety

Fire safety, gas safety, lift safety and water safety in your home and/or building.

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Home adaptations

Information about the ways we can help with adapting your home.

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Help with hoarding

If clutter is getting in the way of your everyday life, we’re here to help you at your own pace.

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Contents insurance

Get contents insurance from Ecclesiastical.

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Environmental services

Cleaning

Internal and external cleaning for buildings with communal areas.

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Waste management

Removing and reducing fly tipping across your neighbourhood.

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Grounds maintenance

Looking after the green spaces and communal gardens within our neighbourhoods.

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Tree management

Keeping the trees across our neighbourhoods healthy and safe.

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Environmental Tracker

Check schedules for when we’ll next be in the area and photos before and after services are carried out.

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Support services

Report antisocial behaviour

How to report antisocial behaviour and the ways we can help.

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Report tenancy fraud

How to spot the signs of tenancy fraud and the ways to report it to us.

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Keeping you safe

Learn more about the help and support available if you are experiencing abuse.

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Tenancy support

We can help you set up your home, manage your tenancy and access support.

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Money advice

Looking for help with your finances? Get free, confidential advice from our Money Advice Team.

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Housing Perks

Get discounts on your everyday shopping at over 100 shops and online stores.

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Help with employment

We may be able to support you with employment, training and volunteering.

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Community initiatives

Get support with your community initiatives with help from our supply chain.

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Sharing your views

Complaints, compliments and feedback

How to make a complaint, log a compliment or share feedback about our services.

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Customer voice

How we’ll use your feedback to listen, learn, act and show what’s changed.

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You said, we did

Explore examples of the practical, meaningful changes we’ve made that were shaped directly by you.

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How we’re performing

Complaints updates

Our latest results, what we’ve learned and how we’ve worked with customers to improve.

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Customer reports

The work we’ve done to improve homes, neighbourhoods and services.

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Tenant Satisfaction Measures

How we’ve performed and what we’re doing to improve.

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Photograph of an elderly man sitting on a striped couch using a laptop. The scene highlights a casual home environment with neutral-toned cushions and the man wearing a blue plaid shirt.

Helpful documents and information

Here, you’ll find helpful documents and information that relate to your home and tenancy.

Helpful documents and information

News and events

Explore the ways we’re making a positive local impact for the customers and communities in our care, and our upcoming events.