Housing services and customer support
We’re here to help you look after your home, manage your tenancy and get the right support when you need it. The pages and documents below provide clear, helpful information about the services and support available.
- For tenants (our services and support)
- Customer charter (our service standards)
- Welcome packs (our services, your responsibilities and how to access support)
- Repairs handbook (our repairs service)
- Damp and mould guide (our guide to damp, mould and condensation)
- Policies (how we make decisions, manage social housing and tenancies and support tenancy sustainment)
- Our corporate plan (our priorities and objectives)
- Customer voice (how we’ll work with customers to shape services and decisions)
- Reports and research (how we have improved and invested in homes, services and neighbourhoods)
- News and Newsletters (news updates and customer communications)