An upcoming change to mutual exchange
From 1st August 2026, we will be moving to a new mutual exchange platform called HomeSwapper. This means that you willRead More
Latest News
Onward Repairs moves into the Wirral
Over the past few years, Onward Homes has been bringing more and more services in-house, so that we can haveRead More
Help to shape the future of Onward by joining our Customer Committee
Please note that applications to join our Customer Committee have now closed. Every one of our customers’ voices matters and we’re committed to listening,Read More
Just landed! Your spring edition of The Onward Newsletter
How your views are shaping the services we provide and helpful information on rent and service charges.
An update on rent convergence
You may have seen that the Government announced some changes earlier this year around rents for social housing tenants. TheseRead More
Turning complaints into action: Our journey to improvement
Welcome to our quarterly complaints update. In this article, we share an update on our latest complaints results, what we’ve learned and how we’ve worked with customers to listen, hear and improve. How we performed Between October and DecemberRead More