An update on rent convergence
You may have seen that the Government announced some changes earlier this year around rents for social housing tenants. TheseRead More
Category: Other
Turning complaints into action: Our journey to improvement
Welcome to our quarterly complaints update. In this article, we share an update on our latest complaints results, what we’ve learned and how we’ve worked with customers to listen, hear and improve. How we performed Between October and DecemberRead More
An update on rent and service charges
From the start of April, rents for most of our customers will increase by 4.8%. This is in line withRead More
Advice during weather warnings
Due to the present weather warning, we anticipate high call volumes which may result in long wait times. We’ll answerRead More
Our customer portal is currently unavailable.
Our customer portal is currently unavailable and our teams are investigating the issue as a priority. We’re working to restoreRead More
Portable heater safety
Portable heaters can be a useful and cost-effective way to heat smaller spaces in your home when you don’t needRead More