The Housing Ombudsman has reported an IT security incident
Last updated: 16 October 2026 9am We are aware of an IT security incident that has impacted the Housing Ombudsman’sRead More
Category: Other
An upcoming change to mutual exchange
From 1st August 2026, we will be moving to a new mutual exchange platform called HomeSwapper. This means that you willRead More
An update on rent convergence
You may have seen that the Government announced some changes earlier this year around rents for social housing tenants. TheseRead More
Turning complaints into action: Our journey to improvement
Welcome to our quarterly complaints update. In this article, we share an update on our latest complaints results, what we’ve learned and how we’ve worked with customers to listen, hear and improve. How we performed Between October and DecemberRead More
An update on rent and service charges
From the start of April, rents for most of our customers will increase by 4.8%. This is in line withRead More
Advice during weather warnings
Due to the present weather warning, we anticipate high call volumes which may result in long wait times. We’ll answerRead More