Onward Onward
  • Find a home
    • Homes to rent
    • Homes to buy
    • Buy Your Home
    • Swap your home
    • Housing with Care
  • For customers
    • For tenants
    • For leaseholders and shared owners
    • My Onward Portal
  • For Investors
  • About us
    • Our story
    • Vision & values
    • How we are governed
    • Policies & Publications
    • Careers
    • Suppliers
  • News
  • Contact us
My Onward
Onward > Customer App FAQs

FAQ Group: Customer App FAQs

  • All
  • Ardwick
  • Brunswick
  • Greater Manchester & Cheshire
  • Hyndburn
  • Lancashire
  • Liverpool
  • Manchester
  • Merseyside

Categories

  • All
  • Blog
  • Get involved
  • Money advice
  • News
  • Other

Is it secure to make a payment on the mobile app?

Yes, your details will be held securely on the app.  

Do you store my card details?

You can choose whether you want to store your card details with our payment provider, AllPay. Any card details willRead More

How do I send a message on the app?

If you want to send a message click on ‘Contact Us’ or on the menu on the bottom of yourRead More

Can I message my neighbour specialist via the mobile app?

You won’t be able to message your neighbourhood specialist directly, but all messages will be shared with our Customer ServicesRead More

What do I do if I no longer want to use the mobile app?

If you want to delete your app account, head over to the ‘My Account’ screen in the app. You canRead More

1234
Onward
  • Home
  • About us
  • Find a home
  • Contact us
  • Careers
  • Legal information
  • Privacy notice
  • Cookie Policy
  • Accessibility
Facebook Logo Visit Onward on Facebook Linkedin Logo Visit Onward on LinkedIn WhatsApp Logo Contact Onward on WhatsApp

© Onward Homes Limited 2025

Made by Komodo Digital

Onward Onward

Search for a phrase and press enter

Onward Onward
  • Find a homeFind a home
    • Homes to rentHomes to rent
    • Homes to buyHomes to buy
    • Buy Your HomeBuy Your Home
    • Swap your homeSwap your home
    • Housing with CareHousing with Care
  • For customersFor customers
    • For tenantsFor tenants
    • For leaseholders and shared ownersFor leaseholders and shared owners
    • My Onward PortalMy Onward Portal
  • For InvestorsFor Investors
  • About usAbout us
    • Our storyOur story
    • Vision & valuesVision & values
    • How we are governedHow we are governed
    • Policies & PublicationsPolicies & Publications
    • CareersCareers
    • SuppliersSuppliers
  • NewsNews
  • Contact usContact us
  • Home
  • My Onward
  • Payments
  • Repairs
  • About us

Follow us for updates

Facebook Logo Visit Onward on Facebook Linkedin Logo Visit Onward on LinkedIn WhatsApp Logo Contact Onward on WhatsApp