Where can customers find a schedule of the services they receive?

Our Onward Environmental team provides grounds maintenance, cleaning, window cleaning, and waste management service for most customers. Most internal communal areas are cleaned fortnightly, with some properties and older persons schemes being cleaned more frequently. Window cleaning takes places usually every two months or as stated in the property agreement.

Grounds maintenance visits take place every two weeks. Litter picks are carried out on all visits. Grass is cut during the growing season, except in cases of extreme wet weather, and hedge and shrub reduction works are carried out from November to February. Some grassed areas, for example meadows, may be cut less frequently. You can find out more by visiting onward.co.uk/services/environmental-services or giving us a call.

For those customers that receive a service from Onward Environmental, we will send a newsletter which sets out the services that we provide and when you can expect to receive these. If you have any questions about your grounds maintenance service please get in touch.