What is a complaint?
We haven’t met our service standards We have done something we shouldn’t have done You are unhappy with how somethingRead More
FAQ Group: Complaints
What isn’t a complaint?
Some things are not complaints, such as: Asking for information about one of our services Asking us to deal withRead More
Are there things I should consider before making a complaint?
We want to work with you to find a solution and won’t be able to investigate your complaint if itRead More
What happens when I make a complaint?
If we think your enquiry meets the definition of a complaint as defined by the Housing Ombudsman’s Complaint Handling Code,Read More
How do I make a complaint?
Anyone that already gets a service from Onward, asks for one, or is affected by what we do can makeRead More
What should I do if I need help with making a complaint?
If you need help making a complaint, please get in touch with us by: visiting the My Onward Portal callingRead More