What is a complaint?

November 5, 2024 | India Ikonomides

• We haven’t met our service standards 

• We have done something we shouldn’t have done 

• You are unhappy with how something has been dealt with  

• We have taken too long to respond to you  

• You are unhappy with how a colleague, contractor, or representative of Onward has treated you  

• We have not met the Housing Ombudsman’s Complaint Handling Code