Are there things I should consider before making a complaint?
We want to work with you to find a solution and won’t be able to investigate your complaint if it is made anonymously.
Under normal circumstances you must make your complaint within 12 months of the event you want to complain about. In some cases, we may be able to accept a complaint outside of these timescales, but you will need to provide a reason as to why within your complaint.
Need to report a repair, damp and mould or antisocial behaviour? You can do this by:
- visiting the My Onward Portal
- calling 0300 555 0600 or messaging 07793 795882 on WhatsApp between 8am – 6pm Monday to Friday, and 10am – 6pm on Wednesdays
- emailing customerservices@onward.co.uk
You can also find further advice by clicking on the buttons below.