How do I make a complaint or claim compensation?
If you feel that our service has not met expectations, you can make a complaint or raise a concern by:
- visiting the My Onward Portal
- emailing customerservices@onward.co.uk
- calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am – 6pm Monday to Friday, and 10am – 6pm on Wednesdays
You can also find out more about our complaints process by reading our Complaints Resolution Policy by clicking on the button below. An easy-read version is also available.