When might I be offered compensation?
We consider compensation on a case-by-case basis. We may offer compensation or another remedy when: Our services have not metRead More
FAQ Group: Compensation
What types of compensation or remedies might be offered?
We aim to put things right in a way that is fair and in line with the situation you haveRead More
When is compensation not usually offered?
While we assess each case individually, compensation is not normally offered when: The issue was caused by circumstances beyond ourRead More
How do you decide the amount?
We do not have fixed amounts for compensation. Instead, we consider: The severity and duration of the service failure. TheRead More
How do I make a complaint or claim compensation?
If you feel that our service has not met expectations, you can make a complaint or raise a concern by:Read More
How do I access additional support?
If you have any questions or need additional support with a complaint, please get in touch by: visiting the MyRead More