Pay by link
When your payment is due, or if you miss a payment, we might send you a link to pay by email or text message.
Paying by link makes things much quicker and easier. Simply follow your unique link to our payment portal, where you can make a secure payment with your credit or debit card. There is no need to enter your tenancy number or 19-digit AllPay reference number.
You may have already seen these links in messages from Onward. If not, you may start to see them in the future. If you ever feel worried or unsure about an email or text message from Onward, you can check this with us by emailing customerservices@onward.co.uk or calling 0300 555 0600.