Reporting emergency repairs and damp and mould
If you need help with an emergency repair, such as a flood or leak that can’t be controlled, our emergency phone line is available 24 hours a day, 7 days a week. We’re here to help if you need us, so please call us as soon as you can on 0300 555 0600.
If you’re concerned about damp and mould in your home, please get in touch with us straight away. We recently worked with customers to create a visual damp and mould guide to help you spot anything in your home that needs attention. You can find this by visiting the damp and mould section on our website, or if you would like it in another format, please get in touch.
To help us tailor the services you receive, it is important to let us know if you or someone you live with need any additional support. This is especially important for those with health conditions during the Winter months.