Why have my service charges changed?
We always work to ensure the best value for money for customers through competitive tender processes for all suppliers. However, the economy has been challenging in recent years and as a result we continue to see increases in the costs of delivering essential services, such as building safety and compliance.
We have brought some services inhouse, such as grounds maintenance, cleaning and waste management, which means that we can better control costs than if we had continued to use external contractors. We have also reviewed data to capture the full and accurate costs of delivering services, which means some customers may see changes in their service charges.
If you have any concerns about your service charges or questions please get in touch.