Service charges explained
The table at the end of this document sets out the different service charges and explains what these cover. In response to customer feedback, we have broken service charges down into individual charges to make it clearer what you pay for.
We review service charges every year to ensure customers are charged fairly and accurately for the services they receive. As a result, in some cases, you might see that we have added a new charge which you have not been charged for before. This is where a new service has been added or when we have reviewed charges and found that you have not been paying for a service that you have been receiving from us.