What types of compensation or remedies might be offered?
We aim to put things right in a way that is fair and in line with the situation you have experienced. This may include:
- A sincere apology that clearly explains what went wrong and why.
- A clear plan to resolve any outstanding issues.
- A financial payment.
- Reimbursement of reasonable out-of-pocket expenses where evidence is provided, such as receipts.
- Practical actions, such as repairs or redecoration.
- Goodwill gestures in recognition of inconvenience or upset, such as flowers or vouchers.