Environmental Tracker
We’ve now launched a quick and easy way to track the work carried out by Onward Environmental. Through our new Environmental Tracker, you can now search by your postcode to get the latest updates from Onward Environmental, including things like when we’ve visited, when we’ll next be in the area and photos after services are carried out.
If you need some help to get started, explore our step-by-step guide or contact us for more support.
Tell us what you think
We are always looking to improve our services with the help of satisfaction surveys, customer feedback, inspections and learning from complaints.
How can I provide feedback on the services I receive?
If you have any feedback about your experience of our services, or suggestions for improvement, please contact us.
If you would like to give us regular feedback or work with us to improve our services, why not join our Customer Engagement Community?
How do I report a problem?
We don’t always get things right first time, so if you do have any problems, please contact us straight away and we will do our best to rectify the issue quickly.
The easiest way to report a problem is through the My Onward Portal. You can also report a problem to us by:
- Contacting us via private message on social media between 8.30am – 5pm Monday to Friday, and 10am – 5pm on Wednesdays
- Emailing customerservices@onward.co.uk
- Calling 0300 555 0600 between 8am – 7pm Monday to Friday and 10am – 7pm on Wednesdays if you don’t have access to email or the internet.