Fees and charges

Your management fee covers the overheads and costs incurred by Onward or Contour Property Services (CPS) to manage your development.

The main elements included are listed below.

• Produce and issue annual service charge estimates.
• Collection and allocation of service charge receipts to leaseholders’ service charge accounts.
• Produce and issue annual service charge statements/year end accounts showing actual income and expenditure and summary of balance of funds held, including management of the independent examination of those accounts.
• Management of scheme current accounts and reserve funds (where applicable).
• Management of service contracts including (but not limited to) buildings insurance, communal electricity, gardening, window cleaning and communal cleaning, lift servicing, health & safety checks and automated gates.
• Regular visits to site to visually check its condition, health and safety compliance and assess the standard of services we are providing.
• Deal reasonably and as promptly as possible with enquiries from leaseholders having regard to any requirements or constraints in the lease.
• Arrange all health and safety, fire and other appropriate checks and risk assessments in accordance with statutory requirements and maintain records of compliance, excluding specialist surveys, which will be charged for separately
• Office overheads such as heating, lighting, printing, IT, out of hours call cover, etc.
• Appoint and supervise site staff (where applicable)
• Provision of out of hours emergency service
• Contact centre open during office hours and an out of hours service outside of office hours
• Provision of customer newsletter and Homeowners Forum meetings

When we carry out major works at your development, we will charge a project administration fee on top of the cost of the works. This is to cover our overheads and costs including scoping of the project, undertaking Section 20 consultation, carrying out the tender process, and contractor management including site visits, post inspections, etc. The fee will be confirmed during the Section 20 process.

For some of our services you will also have to pay our legal fees. Where legal fees are payable, this is made clear in the list below and all fees will be confirmed in writing. Legal fees will vary and are subject to change, so it’s important that you request written confirmation of all fees.

Administration fees are charges for additional services that are provided outside of the management fee. Our current fees can be found in the tables below, however please note these are subject to change.