Why would some invoices not be available?
There are four main reasons why invoices might not be available:
- We have accrued a cost. This happens when we are expecting a cost but have not yet received it. To ensure monies are available to pay the charge when it comes in, we accrue (or hold back) the amount we expect to be charged. We will make it clear on the summary document if we have accrued a cost.
- We have a self-billing arrangement with a contractor. Self-billing is an arrangement made between a supplier and a customer where the supplier does not have to produce an invoice to receive payment for their services. The supplier must confirm the service has been provided and under a self-billing arrangement they will receive automatic payment. In these situations, no physical invoice is available, but we will provide copies of supporting information to evidence the service has been provided.
- Some contractors submit consolidated invoices instead of individual invoices for multiple works. This means that the invoices provided may cover numerous pieces of work carried out at various locations. However, they will also submit a breakdown of the individual works, along with the invoice. Where this is the case, we will provide a copy of the invoice along with an extract within the breakdown which will confirm details of the works carried out at your scheme.
- We do not provide invoices for management fees. Our guide to fees and charges explains what your management fee covers.