What if I want to make changes or adaptions to my home?

The Adaptations Team help customers make their homes more accessible and safe through minor and major adaptations based on mobility needs or health related conditions that reduce independence.

Minor adaptations

Minor adaptations are small changes to your home such as grab rails, fixed shower seats, half steps and lever taps. If you would like to request minor adaptations in your home, please contact our Adaptations Team via the My Onward Portal, or by calling us on 0300 555 0600.

We aim to complete minor adaptations within four weeks. More complex works, such as fitting bespoke rails, may take longer but we will keep you informed throughout the process. Where we receive an urgent referral from a professional to help someone return home from hospital, we aim to complete these within 48 hours.

Major adaptations

Major adaptations are larger changes to your home such as installing a level access shower, kitchen adaptations or ramps. To request a major adaptation, you will need to contact your local authority to arrange an Occupational Therapy Assessment where an Occupational Therapist will work out the right adaptation for you and make recommendations to us.

Major adaptations are a longer process and each local authority we work with has a different process. When your adaptation referral is received from the local authority, we will contact you to explain the process and keep you up-to-date with where your adaptation is up to.  

Please contact us by emailing adaptations@onward.co.uk if you have any questions.