What if I have pests?

If you are experiencing issues with pests, please get in touch and tell us as much as you can about the problem. You will then be contacted by the pest control contractor, who will arrange an appointment. They will visit your home and carry out work to treat the affected area, blocking holes and access points as required. The contractor will report back to Onward to carry out any further necessary repairs to the area. We will:

  • Respond by providing a morning or afternoon appointment
  • Investigate the cause of the pest infestation

You should:

  • Contact us as soon as possible if you cannot keep an appointment
  • Report the issue of pests as soon as you can, as it may reduce the time needed to eradicate the issue
  • If the issue of pests reoccurs after the treatment, let us know as soon as you can
  • Please follow the advice or instructions provided

Investigating and treatment can take time, but we will keep in contact with you and work with you until the issue has been resolved.