What are planned works?

Planned works are repairs, maintenance, or improvements to a building or any other premises that Onward Homes/Contour Property Services are responsible for.  

Generally, planned works are required to keep the building in the same habitable condition that it was in when the lease was granted. This can mean adding something new to the building or improving an existing component.    

Some leases do not allow us to carry out improvements and in those cases, we will replace them with like-for-like components instead. 

We will always review your lease before carrying out planned work.