My reserve fund is insufficient, and you are increasing my contributions. What happens if I cannot afford to pay?

We know that this rise in contributions may be a concern and appreciate that you might have questions about what this means. If you are unable to pay, we will work with you to agree a payment plan. 

If you think you’ll struggle to pay, or wish to speak to us, please get in touch by emailing homeownership-customeraccounts@onward.co.uk or calling 0300 555 0600.   

You can also access support from Citizens Advice and Step Change.