I want to give feedback on the work taking place. How can I do so?
If you’d like to give feedback whilst the work is taking place, you can get in touch by emailing section20@onward.co.uk.
At the end of each project, we also carry out a satisfaction survey so you can tell us how you feel about the work that has been done. We review the results carefully to understand how we can improve in the future.
In some cases, you may be invited to attend a meeting towards the end of the project, so you can raise any questions or concerns about the quality of the work. This will happen before the project is signed off, so we can ensure you are satisfied. If you are dissatisfied with any aspect of the work, contract management or delivery, we will work with you and aim to respond to queries and disputes within four weeks.
From time-to-time, we may not be able to resolve some of the issues raised. If you are unhappy with our responses in relation to disputes, we will explore mediation.
You can also refer a dispute to a First-Tier Tribunal (Property Chambers) or arbitration panel. A tribunal or panel may include fees, and you will be responsible for covering your own costs. Any decision made by a tribunal or panel will be legally binding.
Further information about First-Tier Tribunal (Property Chambers) can be found by visiting the Government’s website, emailing rpnorthern@justice.gov.uk or calling 0161 237 9491.