How do I report damp and mould?

Damp and mould gets worse if it is left untreated, so if you spot this in your home please let us know as soon as possible.

For more help and information, or to report issues you can:

  • Visit the My Onward Portal
  • Use the live chat on our website, contacting us via private message on social media, or messaging 07793 795882 on WhatsApp between 8.30am – 7.30pm Monday to Friday, and 10am – 7.30pm on Wednesdays
  • Email customerservices@onward.co.uk
  • Call 0300 555 0600 between 8am – 8pm Monday to Friday and 10am – 8pm on Wednesdays if you don’t have access to email or the internet.

To help us assess the problem, please take clear photos from different angles if you can and remember to include your name, address and contact details.