How do I report a repair?

The easiest way to report a repair is through the My Onward Portal. Here you can tell us about the repair in just a few clicks.

You can also report a repair by:

When you contact us to report a repair, please give us:

  • Your tenancy number
  • Details of what needs repairing and as much detail as possible regarding what the issue is and the location of the repair
  • Times when you will be available to let us into your home
  • Details of any support you might need from us, for example special requirements
  • Your current telephone number and email address

If you can, it also helps if you can take a photo of what needs fixed. Photos should be well lit and taken from different angles.

If you live in a communal scheme and notice something needs fixed in a communal area, for example issues with lighting or flytipping, please let us know in the same way as you would report a repair in your home.