Putting customers at the heart of everything we do
For National Customer Service Week, we’re shining a spotlight on what customer service means at Onward, how we’re working withRead More
Category: News
Just landed! Your Autumn edition of The Onward Newsletter
In this issue: an update on our damp, mould and condensation service, and tips to keep your home safe andRead More
Community garden blossoms after refurbishment boost
Greater Manchester & Cheshire
With the help of its supply chain leading North West housing association, Onward Homes, has transformed Eden Gardens, a communityRead More
You said, we did: An update on the Tenant Satisfaction Survey
Every year, we carry out a survey with a sample of our rental and home ownership customers based on TenantRead More
Our Annual Report 2024/25: Making The Onward Difference
In your Customer Annual Report, we share examples of the work that we have done to improve your homes, neighbourhoodsRead More
Bronwen Rapley announces retirement
After almost a decade, our Chief Executive Bronwen Rapley has announced today that she will be retiring in spring 2026.Read More