Housing Ombudsman Digest: Our complaints and service improvements
We know that complaints are an important issue for our customers. Every year, we publish an Annual Complaints & Service Improvement Report that sets out how weRead More
Latest News
Sandy Livingstone appointed as our new Chief Executive
In September, we announced that Bronwen Rapley would be retiring after almost a decade as our Chief Executive. Following a recruitment processRead More
Festive opening hours
If you need to contact us during the festive period, please note our opening hours below. Monday 22nd December, 8amRead More
New mural unveiled in Kirkdale marking a greener, empowered and united community
Merseyside
By working closely with its supply chain and local partners, leading North West housing association Onward Homes has gone beyondRead More
Advice during weather warnings
Due to the present weather warning, we anticipate high call volumes which may result in long wait times. We’ll answerRead More
Just landed! Your Winter edition of The Onward Newsletter
Helpful information on the support available this winter and how we are making a positive local impact across our communities.