Customer newsletters
Take a look at our latest newsletters.
For tenants
The Onward Newsletter
Autumn 2025
In this issue: an update on our damp, mould and condensation service, and tips to keep your home safe and warm as the weather gets colder.
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For Customer Engagement Community members
Your Voice Newsletter
Winter 2025
In this issue: how we are listening to customer feedback to make meaningful changes.
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For leaseholders and shared owners
Home Ownership Matters
Summer 2025
In this issue: changes we’ve made following your feedback and helpful information on the service charges you pay.
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For customers who receive environmental services
Environmental services update
Autumn/Winter 2025/26
In this issue: an update on the services we deliver during the Autumn/Winter period.
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