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FAQ Group: Housing Perks

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My tenancy has just ended, can I still use the Housing Perks app?

The Housing Perks app is only available for current general needs, sheltered, supported and shared ownership customers, so you won’tRead More

I’m not very good with technology. Can you help?

If you need help accessing the Housing Perks app, please speak to any Onward colleague who will be happy toRead More

Can I view my rent account through the Housing Perks app?

You can’t view your rent through the Housing Perks app. If you’d like to check your rent account, you canRead More

Can I contact Onward through the Housing Perks app?

You can’t contact us through the Housing Perks app.   If you need to speak to us, there are plenty ofRead More

What information will Onward be able to see?

We can only see the total amount spent by all of customers. We’re not able to see the spending ofRead More

Will Onward share my personal details with Housing Perks?

The only information we will share with Housing Perks is your Tenancy Reference Number so you can sign up.   YouRead More

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