Safeguarding is all about making sure that our customers are safe and can live their lives in the way they want to, free from abuse, harm or neglect.  

Two people holding hands supportively, with the Onward logo and text reading '#SafeguardingAdultsWeek'.

This year’s Safeguarding Adults Week takes place from the 18th to the 22nd of November and aims to: 

  • raise awareness of key safeguarding issues 
  • teach people how to spot the signs of abuse and neglect 
  • give people the confidence to report safeguarding concerns 

What is safeguarding?

We are committed to protecting our customers from abuse or neglect, and this is called safeguarding.    

If someone does or says things that are wrong, makes you upset, frightened, or you don’t agree to what is happening, this is abuse.  Abuse can happen anywhere and by anyone. It may happen on purpose, or by someone who may not realise what they are doing is wrong. 

We are here to help

If you are experiencing abuse, we will listen, take what you say seriously, and get you the help and support you need to stay safe. 

Our colleagues and contractors are our eyes and ears when they’re out and about in your neighbourhood, but they’re not around all the time. If you’re ever worried or concerned about the wellbeing of one of your neighbours, don’t think what if I’m wrong, think what if I’m right. 

If you need help in an emergency, please call 999. 

You can contact us by: 

You can also contact Victim Support by calling 0845 303 0900.