What is a void allowance charge?

Some of our customers live in ‘Specialised Supported Housing’ (SSH). This type of accommodation offers a higher level of support, equivalent to the type of services or support which would be provided in a care home. A number of complex assessments are required before an individual can move into SSH. This means that rooms within a scheme can often be vacant for periods of time.

The void allowance charge covers the ongoing costs of managing vacant units before an individual moves in. The charge ensures that we have an income that enables us to continue to maintain and invest in these types of services.