The app isn’t opening on my phone what do I do?

If you’re experiencing issues with the app, here are some common things to check for:  

  1. Clear the app cache – Open your mobile settings, find the app, and click clear cached data. This can fix loading errors.  
  2. Reinstall the app – If issues persist, uninstall the app then reinstall the latest version.  
  3. Restart your device – Restart your device to clear any memory issues.  
  4. Check for updates – Make sure you are on the latest app version and have updated your device.  
  5. Reset password – If unable to login, follow steps to reset password using email address.  
  6. Check internet connection – Switch networks or test your internet connection.   

If the app still isn’t working, please get in touch with us