How do I make a request?
All requests must be made in writing within six-months from the date you receive the year-end accounts. You can make a request by email to homeownership@onward.co.uk or via the My Onward Portal.
Your request should include your name, address and telephone number, as well as the site and year that the request relates to.
Please be specific about what charges you want to see evidence for as this will help us respond to your query quickly. If we are not clear what you are asking for, we may contact you for further information.